COPS Relations and Monitoring Officer (Grade 8)
JOB PURPOSE
This Role will be responsible with providing Mobile Financial Services
(MFS) with visibility, communication, training & management of COPS
(Call Center/Shops) KPI's
CORE RESPONSIBILITIES
- Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
- MFS KPI Monitoring within COPS Channels (Call Center & Shops)
- MFS Biweekly Communications & Announcements within COPS Channels(Call Center & Shops)
- Weekly Visits to COPS Channels (Call Center & Shops) for alignment &resolutions of pressing issues
- Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call Center & Shops)
QUALIFICATION & EXPERIENCE*
-University Degree in Business Administration, Social Science and
related field
-Good leadership, management and team building skills;
-3 years relevant experience in a Financial related institutions;
-Good knowledge of Customer Care & Customer Relations;
-Excellent planning, organizational and problem solving skills;
-Ability to manage multiple priorities and deadlines;
-Excellent oral and written communication skills;
APPLY ONLINE THROUGH
